My Life Capsule is a software platform that provides digital capsules to protect, organise & share critical information. It helps to manage day-to-day and time-critical administration on the go; while also capturing and celebrating milestone moments.
My Life Capsule is a Software as a Service.
Customers sign-in to either a web application or a mobile application; such as Apple iOS or Google Play Apps. Each customer is required to Onboard by providing their email address and setting a password and a Secret Code.
Your Secret Code is a password so secretive that you are the only human (or machine) that knows what it is. This code is used when you sign-in to a new device. But remember, if you lose your secret code you will lose access to your account and we can not help you to get it back.
Your secret code only needs to be 8 characters, uppercase, lowercase & number however, we recommend you choose a sentence you will remember rather than just a word. For example, a secret code could be “When I was 8 I lived by the river”.
For more information about our security infrastructure click here.
My Life Capsule does not replace or supersede any legally binding documentation. Nor does it form part of a person’s medical, financial or will & last testament. Consultation with a legal professional is recommended for users who do not have an active Will.
How do I upload a file or photo or video media to my capsule?
How do I share a file, photo or video media?
How do I add connections?
What size files, images, videos can I upload to my capsule?
Emergency Capsules holders may upload up to 1GB of data.
Life Capsule holders may upload up to 10GB of data.
Document files may be uploaded up to a 500mb limit per file in any of the following formats: .doc, .docx, .pdf
Photos, Videos and Voice Memos may be uploaded up to a 500mb limit per file. The media capsule accepts the following formats: .jpeg, .jpg, .png, .gif, .mp4, .mpg, .mov, .wmv, .avi, .ogv, .3gp, .3g2, .mp3, .ogg, .wav
Login and password
To reset your password, go to Account in the menu on the left-hand side of your capsule.
If you forget your password, select Forgot Your Password on the login page
Add a Delegate to be responsible for your whole capsule in the event that you are unable to access it personally.
To add a delegate: Add Name, Relationship and Email details for each contact. Select Add Record. Their details will move to the Share Hub. You may edit or delete each contact at any time. Your delegate will receive an email notifying of your intent and asking them to accept the responsibility as your delegate. It is worthwhile discussing this role with them also.
How do I get support for my Capsule?
Support requests may be submitted via any of the following methods:
1300 431 660
My Life Capsule Support operates 24 hours per day, 7 days per week. Support requests will be actioned within a maximum of 24 hours.
Is my capsule really safe and secure?
The security of your capsule is our highest priority. We provide bank-level digital security and every aspect of our platform has been developed with Privacy-by-Design principles. You can learn more about these principles here
Unlike other technology companies, you are our customer, not our product. We don’t read, mine or sell your data – in fact, we couldn’t if we tried.
Learn more about how seriously we handle security here.
Pilot Program Security
All data stored within your capsule and on My Life Capsule is encrypted using 256-bit Transport Layer Security (TLS), this means that your data is secured for all data shared within your capsule and to and from the Application Programming Interface (API).
Payments are processed by Stripe. Your credit card details are sent directly to the payment provider over encrypted connections. Your credit card details are not stored or logged on the My Life Capsule database.
My Life Capsule requires strong passwords through:
No plain text passwords are stored at any time.
My Life Capsule runs and stores data on Amazon Web Services. You can view their security information here
What are My Life Capsules Terms & Conditions and Privacy Policies?
At My Life Capsule, our mission is to Empower Family Connection for Humankind.
Yep, that’s a big mission, but we mean it. Life’s significant events transcend nationality, culture, age, gender & religion. So assisting humanity address these events is something we are genuinely passionate about. Let’s face it; life is tough sometimes, so our product and services are designed entirely to help our customers get through life’s ups and downs. You can read more about our Inspiration here and our Mission here
My Life Capsule is Headquartered in Victoria, Australia and is backed by some of the worlds leading International SaaS, Deep Tech Security & Finance experts.
The business was founded in 2019 by Pam Moorhouse, an experienced entrepreneur, Company Director and Crisis Risk Management specialist.
The My Life Capsule team are experts in their fields, each with a vested interest in the success of My Life Capsule as a privacy-by-design world-leading technology that puts the customer and their data at the core of every decision we make.