My Life Capsule is a software platform that provides digital capsules to protect, organise & share critical information. It helps manage day-to-day and time-critical administration on the go; while also capturing and celebrating milestone moments.
My Life Capsule is a Software as a Service.
Customers sign in to either a web application or a mobile application, such as Apple iOS or Google Play Apps. Each customer must be onboard by providing their email address and setting a password and a Secret Code.
When you sign up to My Life Capsule you will automatically have access to your Free Emergency Vault and your Share Hub for adding connections and sharing your vault. You will also be automatically granted a free 30 day free trial of Premium Capsule features. There’s no obligation to stay subscribed, you don’t need to provide your credit card prior to the end of the free 30-day trial. At the end of the free trial, you will be asked to upgrade to a Premium Subscription if you wish to keep utilising those features. If you choose not to upgrade you still have access to your Free Emergency Vault.
Verifying your email address lets us know that you truly own your email address and allows us to assist you better if you need any support.
Once your email address is verified, you will not need to verify again unless you choose to change or update your email address.
This also prevents someone from signing up for a My Life Capsule account with an email they don’t have access to.
During onboarding, you will be asked to verify your email. The verification email will be sent immediately to your email account. You can copy or remember the 6-digit verification code. Return to My Life Capsule and paste or enter the 6-digital code.
A Secret Code is an extra layer of security, in addition to your password, that keeps your information entirely private. Your Secret Code is like a key to your private bank safe. Without the key, you can’t open the safe. Your Secret Code is so secretive that you are the only human (or machine) that knows what it is.
Your Secret Code gives you complete ownership and control over your capsule and the data and files you put inside your capsule. However, it also means that you are responsible for ensuring that your Secret Code is safe and secure at all times.
This code will be required when you sign in to a new device and various intervals to verify your identity. If you lose your secret code, you will lose access to your account, and no person or company, including My Life Capsule, can help you get it back.
Unlike many blockchain and cryptocurrency platforms, My Life Capsule allows you to choose your Secret Code. It must be 10 characters, uppercase, lowercase & number. We recommend keeping a copy of your Secret Code with your most trusted person (a solicitor or legal representative who has impenetrable safe storage or in an offline storage device or safe.
For more information about our security infrastructure, click here.
My Life Capsule does not replace or supersede any legally binding documentation. Nor does it form part of a person’s medical, financial or will & last testament. Consultation with a legal professional is recommended for users who do not have an active Will.
To upload a file, photo or video:
Your Emergency Vault is designed to be shared in its entirety so the person it is shared with can access your critical information in the event of an emergency.
To share your Emergency Vault, including all data files, photos, videos:
Yes, you can revoke your shared Emergency Vault at any time from within your Share Hub. You will not delete your Emergency Vault, only the link that has shared your information. The connection will not be notified that you have revoked their access.
Yes! You can download your information anytime:
Once downloaded, you can print or email the pdf document or files accordingly.
Emergency Vaults are free. As such, it is yours for life.
If you wish to cancel your account, you can do so anytime:
For a premium capsule holder; if your credit card details expire, My Life Capsule will notify you of a failed withdrawal. We will hold your data for 30 days and will try to contact you each day for 30 days to encourage you to provide updated credit card details to maintain your life capsule; or to download your data and cancel your subscription. Please contact our team at info@mylifecapsule.com if you are having financial difficulties and need support to maintain your capusle.
At My Life Capsule, we welcome your feedback at all times, and we want to ensure you have a positive experience. To report an issue:
Can I suggest a new feature be built?
At My Life Capsule, we love to design and build our features exactly as you want them to be. Please email your suggestions anytime to info@mylifecapsule.com.
Emergency Vaults hold up to 1GB of data.
Premium Subscription Holders may upload up to 10GB of data.
Document files may be uploaded up to a 500Mb limit per file in any of the following formats: .doc, .docx, .pdf
Photos, Videos and Voice Memos may be uploaded up to a 500mb limit per file. The media capsule accepts the following formats: .jpeg, .jpg, .png, .gif, .mp4, .mpg, .mov, .wmv, .avi, .ogv, .3gp, .3g2, .mp3, .ogg, .wav
Emergency Vaults are free of charge.
Premium Capsules are available on a monthly or yearly basis.
You can view pricing in your currency here.
You can upgrade to a Premium Capsule at any time by selecting Upgrade in your Capsule Account Menu.
You can downgrade your Premium Capsule at any time.
When you sign up to My Life Capsule, you will automatically have access to your Free Emergency Vault and your Share Hub for adding connections and sharing your vault. You will also be automatically granted a free 30 day free trial of Premium Capsule features. There’s no obligation to stay subscribed, and you don’t need to provide your credit card before the end of the free 30-day trial. At the end of the free trial, you will be asked to upgrade to a Premium Subscription if you wish to keep utilising those features. If you choose not to upgrade, you still have access to your Free Emergency Vault.
It is not possible to swap a yearly to monthly subscription plan before the yearly plan ends. However, you swap from a monthly plan to a yearly subscription at the end of the current month.
You can cancel your Emergency Vault or Premium Capsule at any time.
You will have 30 days to download your data.
If you purchased your subscription via our website:
If you purchased your subscription from App Store:
If you purchased your subscription from Google Play:
Subscriptions paid monthly can be cancelled anytime.
We offer a 30-day money-back guarantee for annual subscription cancellations. We require a request to cancel your membership within 30 days of the initial purchase to be eligible for a refund.
Refunds outside 30 days are not available. However, please contact our support team at info@mylifecapsule.com to see how we can help you.
If you purchased your subscription via Google Play or App Store, refunds will follow their company policies.
For refund requests on purchases made via App Store, please visit the Apple App Store customer care department for more information as to your account status and to arrange a refund: https://support.apple.com/contact
For refund requests on purchases made via Google Play, please email our support team at info@mylifecapsule.com with a copy of your purchase receipt or your Google Play Order Number. If you can’t find your receipt please follow these steps:
For a premium capsule holder, if your credit card details expire, My Life Capsule will notify you of a failed withdrawal.
We will hold your data for 30 days and try to contact you each day for 30 days to encourage you to provide updated credit card details to maintain your life capsule or download your data and cancel your subscription.
Please contact our team at info@mylifecapsule.com if you have financial difficulties and need support to maintain your capsule.
Please view the Emergency Vault, and Premium Capsule Features here
To reset your password:
Support requests may be submitted via any of the following methods:
My Life Capsule Support operates 24 hours per day, 7 days per week. Support requests will be actioned within a maximum of 24 hours.
A delegate is a contact that you consent to have access to your entire account. This is unlike sharing via the Sharehub, where only specific files are shared.
Assign a Delegate to be responsible for your whole capsule if you are unable to access it personally. You can assign a Delegate with Read-Only or Full Access.
You will receive an email immediately upon your Delegate accessing your account.
You can revoke Delegate access at any time. Your Delegate will not be notified that they have been removed as a Delegate.
Your privacy is our priority, which is why we have no access to or visibility of your Capsule. As such, we can not provide access to your account to anyone, even if you pass away or become unable to access it yourself. For this reason, we strongly recommend you add a Capsule Delegate.
If you are not comfortable having a Delegate that has full access to your information, you can also share your Emergency Vault with a trusted person to ensure someone has access to your most critical information in the event of an emergency.
Yes. The security of your capsule is our highest priority. We provide bank-level digital security and every aspect of our platform has been developed with Privacy-by-Design principles. You can learn more about these principles here.
We realise that trusting any business with your critical information requires an enormous amount of trust, and that’s why the team at My Life Capsule searched the globe to find the most secure, innovative and trustworthy digital security infrastructure company in the world; we found Meeco.
Founded 10 years ago, Meeco is an International award-winning digital security company with bases in Australia, the UK and Belgium. Meeco literally provide the digital security infrastructure for international banks, so with My Life Capsule, your data is as secure as it is in your bank.
With Meeco providing My Life Capsule’s foundational architecture, our entire infrastructure has been designed entirely with your privacy and security in mind. Both Meeco and My Life Capsule subscribe to the strictest data privacy standards known as the European General Data Protection Regulations.
Our world-leading personal privacy and security infrastructure is so secure that you are the only one who can access and control your data. We have no visibility of your personal data at all, and we never read, mine or sell your data – in fact, we couldn’t if we tried.
Unlike other technology companies, you are our customer, not our product!
Your username, password, biometric security & multi-factor authentication functions secure your information on your devices.
We then have a private key encryption store with an extra layer of security that keeps your information entirely private. Your Secret Code is like a key to your private bank safe. Without the key, you can’t open the safe!
Your Secret Code is so secretive that you are the only human (or machine) that knows what it is, and it gives you complete ownership and control over your life capsule.
The people you choose to connect with are linked to your capsule, at your absolute discretion, with end-to-end encryption protecting your shared data in transit.
Items you share are shown in your activity feed, and you can share your data for any period of time from 1 hr to 1 week or indefinitely, and you can revoke access any time.
You can find more technical information about our security standards here.
Verifying your email address lets us know that you truly own your email address and allows us to assist you better if you need any support.
Once your email address is verified, you will not need to verify again unless you choose to change or update your email address.
This also prevents someone from signing up for a My Life Capsule account with an email they don’t have access to.
During onboarding, you will be asked to verify your email. The verification email will be sent immediately to your email account. You can copy or remember the 6-digit verification code. Return to My Life Capsule and paste or enter the 6-digital code.
A Secret Code is an extra layer of security, in addition to your password, that keeps your information entirely private. Your Secret Code is like a key to your private bank safe. Without the key, you can’t open the safe. Your Secret Code is so secretive that you are the only human (or machine) that knows what it is.
Your Secret Code gives you complete ownership and control over your capsule and the data and files you put inside your capsule. However, it also means that you are responsible for ensuring that your Secret Code is safe and secure at all times.
This code will be required when you sign in to a new device and various intervals to verify your identity. If you lose your secret code, you will lose access to your account, and no person or company, including My Life Capsule, can help you get it back.
Unlike many blockchain and cryptocurrency platforms, My Life Capsule allows you to choose your Secret Code. It must be 10 characters, uppercase, lowercase & number. We recommend keeping a copy of your Secret Code with your most trusted person (a solicitor or legal representative who has impenetrable safe storage or in an offline storage device or safe.
For more information about our security infrastructure, click here.
My Life Capsule Payments are processed by Stripe. Your credit card details are sent directly to the payment provider over encrypted connections.
Your credit card details are not stored or logged on the My Life Capsule database.
Pilot Program participants who began a Life Capsule between March-May 2019 have access to their capsules and all data within that capsule.
All data stored within your capsule as part of our Pilot Program is encrypted using 256-bit Transport Layer Security (TLS), this means that your data is secured for all data shared within your capsule and to and from the Application Programming Interface (API).
Pilot Program participants are invited to transfer their data to the new My Life Capsule Platform, free of charge. For free access please email info@mylifecapsule.com
View My Life Capsules full Terms of Service and Privacy Policy
At My Life Capsule, we welcome your feedback at all times, and we want to ensure you have a positive experience. To report an issue:
At My Life Capsule, we love to design and build our features exactly as you want them to be. Please email your suggestions anytime to info@mylifecapsule.com.
At My Life Capsule, our mission is to Empower Family Connection for Humankind.
Yep, that’s a big mission, but we mean it. Life’s significant events transcend nationality, culture, age, gender & religion. So assisting humanity address these events is something we are genuinely passionate about. Let’s face it; life is tough sometimes, so our product and services are designed entirely to help our customers get through life’s ups and downs. You can read more about our Inspiration here and our Mission here
My Life Capsule is Headquartered in Victoria, Australia and is backed by some of the worlds leading International SaaS, Deep Tech Security & Finance experts.
The business was founded in 2019 by Pam Moorhouse, an experienced entrepreneur, Company Director and Crisis Risk Management specialist.
The My Life Capsule team are experts in their fields, each with a vested interest in the success of My Life Capsule as a privacy-by-design world-leading technology that puts the customer and their data at the core of every decision we make. Learn More about our Inspiration here and our Mission here
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